Digital Marketing Trends During the Covid19

Updated: Apr 25, 2021

Video Marketing, Influencer Marketing, Personal Branding…Have you integrated any of these in your digital marketing strategy?

Make sure you are leveraging digital trends to your own advantage before COVID19 comes to an end. Those who neglect it will be the ones who are left behind. This article is about current trends and what we can expect in the future of the digital marketing world.

I remember the beginning of Covid19 in the US. Everyone was in shock. People were afraid of the unknown. They started stockpiling the pantries. Stockpiling the toilet paper. Interestingly enough, we even had a lack of water in the retail stores. Another major trend was buying weapons. People felt threatened. They did not know what to expect or how long it will last. This scarcity and uncertainty lasted for almost six months. During this time, I have noticed that businesses were in shock as well. Many of them even paralyzed by the fear of the unknown. Many of them in debt. Many filled for bankruptcies.

There is an old saying “Patience by the first strike!”. After the initial shock, fear, uncertainty, and lockdowns, people started adapting to this, now called, “new normal”. So did the businesses. The most vulnerable ones were the ones from the hospitality field, restaurants, coffee shops, travel agencies, even retail stores who were predominantly present as brick and mortar businesses. Large retail chains like Walmart not only survived these changes but even thrived well in them. They have already shifted part of their business online prior to the Covid19. And, during the Covid19 they started adapting even more. Their pickup service suddenly boomed. Initially, the problem was with the lack of the workforce, but quickly they have adapted to the new customer requirements. They even initialized employee replacement with robots in some places. They have started collaborating with Shopify stores. Amazon, which once represented the biggest threat for them, had Walmart as the main competitor now. Walmart was adapting fast to sudden changes, and its earnings sky-rocketed as well. Walmart reported in its Q1 earnings in the US, 74% increase in its online sales (READ).

In August 2020 Walmart released its Q2 earnings. It's U.S. online sales were up 97% — an increase attributed to more customers shopping online during the pandemic, stocking up on household supplies, and shopping for grocery items online (READ).

On the other side, we were all witnesses of the small businesses that managed to cope with this sudden change and those who were left behind and lost their battle. They filed for bankruptcies even before the government issued grants for small businesses in the US. Those who won were the ones who already had a strong online presence. They were already offering pick-up service and online orders. They were not relying only on Google My Business. Typing the keyword + near me does not work the same now as before. The main reason is that customers were spending time at home, ordering their food and clothes. They were spending less time outside. They were in lockdown. They used Google maps less than before.

Service-oriented businesses that already had an online presence and whose services were in high demand had an opportunity to shift completely online. Good examples are financial brokers, mortgage brokers, insurance brokers, accountants, digital marketers, IT professionals, and many more. Some of them, like digital marketers and IT professionals, could easily serve global clients. The whole market is online. And, with the help of the major B2B social media platform – LinkedIn, networking with global communities and potential clients has never been easier. True, almost everyone was in shock in the first few months. But quickly, they have bounced back, and continued with content creation, with inbound marketing, social selling, webinars, web conferencing on Zoom, and more. The market has witnessed an increased number of remote jobs. Along with that the need for online teamwork tools such as Monday and Trello has increased.

There has been a real boom in newly introduced digital marketing trends since 2019. These trends continued in 2020 as well. In my opinion, the top five digital marketing trends in 2020 are:

Video Marketing Digital content consumption has increased. Especially in the form of a video. Video content is present on all social media platforms. LinkedIn Live, Facebook Live, and YouTube Live have made a major impact and contribution to online visibility for companies and personal brands. New social media platform – Tik Tok has become a real attraction too with short funny videos targeting a younger audience. When it comes to LinkedIn, video content is consumed the most by business professionals. Video content with captions is simply easier to consume than an article or a text post. Many professionals are scrolling through the LinkedIn content while at work and their mobile sounds might be off. In that case, when they see a video with captions, it might keep their attention longer and they might view the content in full. Another important thing about the video content is that customers like to see the authenticity in a video, a genuine person, vulnerability, someone who shares his personal story. That brings us to the other trend, and it is influencer marketing. This one is closely related to the other marketing trend – client reviews and testimonials. In other words, clients are more influenced by video referrals or testimonials, even though it might be coming from an influencer.

Online searches are now mainly conducted on mobile devices. Therefore, it is a must for your website to be mobile-optimized. Customers are now very demanding. A slow website can easily ruin their experience with your company.

PPC advertising is cheaper now. As businesses are cutting their marketing budgets, Google and Facebook are both losing out on ad revenue. As a result, the ad-buying market is less competitive. Facebook ads are, for example, 15% cheaper, but also conversions are dropping too since customers are adjusting their buying as well.

In 2020 already more than 50% of all online searches are conducted by a voice search. That is another major digital marketing trend. Companies that do not incorporate voice search as a part of their SEO strategy will be soon left behind. We are all witnesses of the increased use of Alexa, Cortana, Siri, Google Assistant, and similar devices. Incorporate voice search with your website to be easily found when your customers search for you by voice. Customer voice search queries are longer than the ones typed on a Google search. We tend to type two-three words in a search bar. But, with a voice search, we use the whole sentence in our query.

Social commerce is on the rise. Businesses continue to grow through shoppable posts, social commerce plugins, and apps. Ecommerce for essential goods is on the rise. Non-essential and luxury goods sold on eCommerce sites is decreasing. Deloitte: “Traffic from social media has grown quickly. In Q1 2019, the share of traf